開泰豐國際股份有限公司(台北文華東方酒店)
公司簡介
台北文華東方酒店是全台首屈一指的國際頂級奢華酒店，座落於台北市繁華商業中心與人文薈萃的敦化北路上，酒店的歐式建築美學融合東方設計元素，從客房、走廊、餐廳，所到之處盡顯細緻優雅的設計巧思，更以細膩貼心的服務享譽盛名，在國際間屢獲無數獎項肯定，不僅多次榮獲國際權威《康泰納仕旅遊者雜誌》 (Conde Nast Traveler) 讀者之選獎「亞洲頂尖酒店」殊榮，也是全台唯一榮獲《米其林指南》酒店評鑑最高等級「5棟紅房」的評等，在台灣觀光業界奠定領導品牌形象。 追求頂級服務品質並締造無微不至的個人化服務，是文華東方酒店集團的核心理念。文華東方酒店集團的金扇子傳奇式經典服務享譽全球，我們的同仁，也是集團最寶貴的資產，時時不遺餘力的傳承文華東方集團世界馳名的傳奇式經典服務，竭盡所能為每一位賓客帶來貼心溫暖、無微不至的服務。
公司資訊
- 員工人數：0
- 資本額：0 萬
- 公司負責人：林命群
- 公司網址(網站)：https://www.motpenews.com/
- 公司地址：台北市松山區敦化北路158號
- 聯絡信箱：MOTPE-recruitment@mohg.com
- 連絡電話：02-2715-6888
- 公司傳真：
公司職缺
•確保服務能夠隨時提供給客人，並且讓客人的住宿體驗既舒適又印象深刻。
•身為行李員須具備對台北充分的了解，對所發生的時事隨時都能掌握，並且及時且親切為客人解決需求。
•需對飯店提供給客人的服務及設施有充分地認識。
•協助並完成其他職責上的任務。
•To ensure the assistance is being provided at all times to guests and their stays at the hotel are comfortable and memorable.
•To ensure that you as the Bell Person at the hotel have a comprehensive knowledge of city, and what is happening within the city at all times, and to ensure that all guest enquirers are met with prompt, informative yet friendly solution.
•To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.
•To assist and carry out other duties as required and directed.
The Oriental Lounge Officer will meet and exceed guest expectations by providing efficient and courteous Oriental Lounge service in accordance with Legendary Quality Experiences.
• To provide extensive add-valued Oriental Lounge service throughout the day
• To maintain Oriental Lounge in the best condition with best ambience at all time
• To set up and maintain food and beverage items in accordance with MOHG standards and HACCP
• To provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
• To arrange fulfillment of guest services by working with the Concierge, Housekeeping, PABX, Reservations and any other Departments when/as needed
• To perform any other reasonable duties as required by the Lounge Floor Manager
客服人員在值班時是透用電話, 並且在大多數情況下是顧客與酒店的第一接觸點!從更廣泛的範圍來看，客服務中心的電話是要非常重要的，作為酒店的聲音，您將為所有來電者創造效率，友善和溫暖的印象。
The Guest Service Officer is directly responsible for the Switchboard whilst on duty. On a broader scale the Guest Service Center telephone is to beware that as the “voice of the hotel, and at most times the first point of contact with the Hotel, you are to create an impression of efficiency, friendliness and warmth to all callers to the hotel.
- Assist in overseeing the effective and efficient operation of Reception which include room management, registration, cashiering. Excel in delivering Legendary Quality Experience to guests.
- To provide a courteous and professional service following at all times.
- Ensure full knowledge and understand of LQE is delivered to the gussets at all times.
- To maintain good working relationships with your own colleagues, and all other departments.
- To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene health and safety
- To maintain a high standard of personal appearance and hygiene at all times.
